How to Choose the Best CT Scanner Service Provider

CT service providers come in a lot of varieties; OEM or independent, national or regional, contract-only or time and materials. Having so many options is both good and exasperating for anyone trying to make the best decision for their CT equipment service needs.

The tips below will help narrow the field of players and simplify your service decision.

Choosing Your CT Service Provider


Obviously, “experience” is tied to the number of years an engineer has been working on CT scanners. This is certainly an important and desirable trait for a service provider to have, but it is equally important to learn a provider’s specific manufacturer and model experience.

It should not be assumed, for example, that a seasoned Siemens CT veteran is also a good choice to work on a Toshiba CT. Likewise, it’s a poor assumption that an engineer well-trained on GE’s LightSpeed series will automatically be a good candidate for their BrightSpeed CTs.

Customer Service

This aspect of service is surprisingly easy to overlook when a prospective provider puts a well-rounded technical resume in front of you. Still, while a service provider may have a stable of fully-trained, veteran engineers, these qualities come up short without the administrative infrastructure to make them effective.

Try asking these customer service questions:

  • What is your average closing time on a service call?
  • Do you take after hours or weekend calls?
  • How does your company resolve X-ray tube failure?
  • How far away is your engineer from my site?

A company might have the world’s best CT engineer on their staff, but that doesn’t matter if poor customer service blocks your access to them.

Parts Availability

In the event of a CT breakdown there’s always the chance that the solution will require replacement parts. Choosing a service provider that stocks their own inventory of parts gives your site some great advantages.

These parts generally cost far less than ordering them from an OEM. The ordering and shipping processes are also often faster. Best of all, after their engineer gets to know your system, he can bring many of these parts with him at the outset of the repair and save you significant downtime.

The most important thing for a CT service buyer to take away from these tips is this: Ask a lot of questions! Only by learning exactly what a service provider’s capabilities are can you make an informed service purchasing decision.


Imaging Equipment Service Buyer's Guide Download

Picture of Chris Kinnas

Chris Kinnas

Chris Kinnas is a National Service Solutions Manager at Block Imaging. His goal is to see imaging facilities covered by the very best service for maximum equipment uptime. Outside of the office, he is a husband, a father of 4, and an avid Chicago sports fan.