Envision - Medrad - CT - Envision Injector

Frequently asked questions

• What if the part I need isn’t in stock?

  If we’re temporarily out, we’ll let you know right away and work to source it as quickly as possible. We’re always adding to our inventory, so there’s a good chance we can track down what you need.

• How soon can I get this part? Can it ship today?

  We prioritize speedy delivery and offer same-day shipping from our multiple warehouses when we can. If it’s an urgent request, we can arrange next-flight-out or even a courier to get it to you ASAP.

• How can I be sure I’m ordering the right part?

  We share detailed descriptions and real photos so you know exactly what you’re getting. And if you’re still unsure, our team will help confirm the exact part you need before you purchase.

• What if the part doesn’t work when I get it (DOA)?

  Though rare, if you suspect your part is DOA, contact our tech support immediately. If testing confirms the part is faulty, we’ll replace or refund it so you can get your system running again quickly.

• Can I trust the quality of your parts?

  Every part goes through a thorough inspection and testing process before hitting our shelves. We make sure everything is carefully handled and packaged so you receive a top-quality product.

• What if I run into a problem while installing?

  We have a tech support team ready to assist. Even after hours and on weekends. Give us a call, and we’ll help walk you through any hiccups you might encounter.

• What if I need a refund or credit?

  We process refunds or credits promptly once we confirm the returned part is faulty. If it’s an exchange deposit, we refund you right after your old part arrives and checks out.

• Do you ship parts internationally?

  Absolutely! We ship parts worldwide and handle all the necessary customs paperwork, so your shipment isn’t held up at the border. Our goal is to make sure you get the part you need as quickly and smoothly as possible, no matter where you are.

• How does buying on exchange work?

  When buying on exchange, you pay a deposit to ensure we receive your old part. Once we have it and confirm it’s acceptable, you get that deposit back, so your final cost is just the lower exchange price.